THE PRACTICAL THINGS, MADE CLEAR
Cancellation & refund policy
How cancellations, rescheduling and refunds work for toy rentals, big toy and event bookings, workshops and camps.
Draft for business review. These terms reflect how Pustak Pitara works today and should be checked by the business before launch.
01Regular toy & book rentals
- Rentals are paid on delivery, so cancelling before your toys are dispatched costs nothing—just let us know.
- Once toys are out for delivery, please talk to us; we’ll find a fair solution.
- Want a different start date? Tell us before dispatch and we’ll reschedule based on availability.
02Birthday parties & event rentals
- Cancellation terms for events depend on how close to the date you cancel and any advance paid. They are confirmed with you when you book.
- Same-day cancellations, or when our team arrives and can’t proceed, may be non-refundable.
- We’ll always try to move your event to another date, subject to availability.
03Workshops, camps & DIY sessions
- Cut-off times for individual bookings are shared with each programme, as materials and places are planned in advance.
- Group bookings for schools, societies and organisations follow terms similar to event bookings.
04Refunds
- Where an advance was paid and a refund is due, we’ll return it by an agreed method (such as UPI or bank transfer) after the cancellation is confirmed.
05Changes to this policy
- We may update this policy from time to time. The version on this page applies to all new bookings.