Pustak Pitara respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you use our website or services for toy rentals, workshops, events, and franchise enquiries.

1. Information we collect

We may collect the following information when you contact us, make a booking, or use our website:

  • Contact details: Name, phone number, email address, city, delivery address.
  • Child details (limited): Child’s age/age group, only to recommend age‑appropriate toys and activities.
  • Booking information: Services requested (toy rental, event, workshop, franchise enquiry), dates, preferences.
  • Payment information: Transaction details via payment gateways (we do not store full card/UPI details on our own servers).
  • Website usage data: Basic analytics such as pages visited, time spent, device type, and approximate location via cookies or analytics tools.

2. How we use your information

We use your information to:

  • Process toy rental, workshop, event, and franchise enquiries and bookings.
  • Communicate with you about confirmations, reminders, schedule changes, and service updates.
  • Recommend toys, books, and activities that suit your child’s age and interests.
  • Improve our website, services, and customer experience using anonymized/aggregated data.
  • Share important information about safety, hygiene, and policy changes.
  • Send offers or updates, only where you have given consent or where allowed by law (with an easy option to opt‑out).

3. Cookies & analytics

  • Our website may use cookies and similar technologies to remember preferences and understand how visitors use the site.
  • We may use third‑party analytics tools (such as Google Analytics or similar services) to view aggregated, non‑personally identifiable usage patterns.

You can adjust your browser settings to block or clear cookies; however, some parts of the website may not function correctly if cookies are disabled.

4. Sharing of information

Pustak Pitara does not sell your personal information to third parties.

We may share information only with:

  • Service providers such as payment gateways, communication tools, and analytics providers, strictly for operating our services.
  • Legal or regulatory authorities if required by law or to protect our rights, safety, or the safety of others.

All such sharing is limited to what is necessary for the purpose.

5. Data security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

However, no online system can be guaranteed to be 100% secure. While we work to protect your data, you use the website and services at your own risk.

6. Retention of data

We retain personal information for as long as reasonably necessary to:

  • Provide our services and maintain your bookings/history.
  • Comply with legal and tax obligations.
  • Resolve disputes and enforce our agreements.

When data is no longer required, we will delete or anonymize it where feasible.

7. Your choices & rights

You can:

  • Request that we update or correct your contact details.
  • Ask us to stop sending marketing or promotional messages.
  • Request deletion of certain personal data, subject to legal and operational requirements.

To exercise these rights, contact us using the details on our Contact page.

8. Third‑party links

Our website may contain links to third‑party websites, apps, or services. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

9. Children’s privacy

Pustak Pitara’s services are intended to be used by adults (parents/guardians, schools, organizations) on behalf of children.

We do not knowingly collect personal information directly from children without adult involvement. If you believe a child has provided us personal data directly without consent, please contact us and we will act to remove it where appropriate.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top/bottom of this page reflects the latest version.

Continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

  • Email: info@pustakpitara.com 
  • Phone: +91‑9975666558
  • Address: Pustak Pitara, 401, Ishwari Apartments, SRPF Camp Rd, opposite Vidyabharati College, Maltekdi, Amravati, Maharashtra 444602