These rental terms explain how Pustak Pitara’s toy and book rentals work in and around Amravati. By renting from us, you agree to these guidelines so that play stays joyful, safe, and fair for everyone.

1. Eligibility & Responsible use

  • Rentals are for personal, non‑commercial use unless explicitly agreed for events, schools, or other institutions.
  • All toys must be used under adult supervision, especially big toys like battery cars, trampolines, slides, and jungle gyms.
  • Toys should be used as intended and in appropriate spaces (e.g., stable, level surfaces for big toys).

2. Rental duration

  • Standard rental periods are weekly and monthly for toy and book library items.
  • For events and birthday parties, rentals are typically per event / per day, as agreed at the time of booking.
  • Extension of rental duration is possible subject to availability; extra charges apply based on the plan.

3. Delivery & Pickup

  • Pustak Pitara provides free delivery and pickup within approximately 15 km of Amravati city limits.
  • For addresses beyond this radius, delivery is subject to confirmation and may include an additional charge.
  • Customers must ensure someone is available at the delivery and pickup time at the confirmed address, or inform us in advance to reschedule.

4. Damage, Loss & Missing parts

  • We understand that real play is not always neat. If a toy breaks during normal use or a few puzzle pieces go missing, the replacement cost is on Pustak Pitara and not charged to you.
  • Normal wear and tear, minor scratches, and minor marks are also not charged.
  • In cases of clear misuse, intentional damage, or non‑return of a toy, Pustak Pitara reserves the right to charge up to the replacement cost of the item, after discussing the situation transparently with you.
  • Customers are requested to inform us if they notice pre‑existing damage at the time of delivery so we can record it.

5. Cleanliness & condition on return

  • Pustak Pitara cleans and sanitizes all toys and books after every rental as part of its service.
  • Customers are requested not to expose toys to permanent stains (e.g., paint, markers, harsh chemicals) and to avoid leaving toys outdoors in harsh weather.
  • Extremely soiled or permanently stained items may be reviewed on a case‑by‑case basis.

6. Payments & booking confirmation

  • Rental charges must be paid as per the agreed method (e.g., in advance, on delivery, or online) before or at the time of delivery.
  • A booking is considered confirmed only after Pustak Pitara acknowledges it via call/WhatsApp/message or payment confirmation.
  • Pustak Pitara reserves the right to change pricing and offers without prior notice; the price applicable is the one confirmed at the time of booking.

7. Cancellations & rescheduling

  • Basic rules:
    • Rentals or events cancelled before dispatch/set‑up may be eligible for refund or credit, as per the Cancellation & Refund Policy.
    • Last‑minute cancellations after toys have left our premises or on the event day may incur partial or full charges.
  • For detailed terms, please refer to our Cancellation & Refund Policy page.

8. Event & party rentals

  • Event bookings (birthdays, school events, mall activations, etc.) may require an advance or blocking amount.
  • Setup and pickup times, venue access, and layout details must be coordinated in advance.
  • Pustak Pitara is responsible only for the toys and setups it provides; general crowd control and supervision remain the responsibility of the host unless separate staffing is agreed.

9. Changes to these terms

  • Pustak Pitara may update these rental terms periodically to reflect operational changes or legal requirements.
  • The most recent version on this page will apply to all new rentals; continued use of our services after changes indicates acceptance of the updated terms.